You can find all of our references on puzzle-design.ch or search through the list of partner shops here for one that might have what you are looking for.

Apart from the puzzle-design.ch online store, Puzz'le does not currently have its own physical shop. You will find a list of our partners and resellers here.

All Puzz'le products are available on puzzle-design.ch. In partner shops, product availability may vary from one store to another. Please contact the store in question or visit its website to make sure they have what you are looking for.

For logistical reasons, some items are only available as a bundle. However, we do our best to ensure that you can always get the number of items you want by ordering several bundles.

It depends on the product. While some of our objects are designed for intuitive tool-free assembly, others may require standard tools (screwdriver, hammer). A detailed assembly guide accompanies every order. 

You can also find all our video tutorials here.

It depends on the lamp. Please visit the specific product page and refer to the product information.

Absolutely. Our systems are designed to evolve. You can order new elements at any time to transform your setup.

Yes. In line with our circular design approach, if a component is damaged or if you lose a part during a move, contact us at info@puzzle-design.ch to obtain a specific replacement part.

We primarily use certified and labeled Swiss solid wood. We favor beech due to its abundance in our Swiss forests and its great robustness for precision furniture.

Our woodwork pieces are either oiled, waxed, or left raw. For dusting, a simple soft cloth is enough. For raw wood, if a stain penetrates the fiber, you can use very fine-grit sandpaper to gently remove it, following the direction of the grain.

For metal elements, avoid abrasive materials that could scratch the surface.

A special object needs special care! Since Jack is made from a fully natural composite material, here are a few tips:

• Usage: For indoor use and storage only.

• Exposure: Avoid prolonged contact with liquids, damp areas, and direct, prolonged sunlight.

• Temperature: Keep away from high heat sources.

• Waste sorting: If used for sorting, clean and dry the bin after each use. Do not use it to store directly compostable substances.

• Cleaning: Detergents are not recommended; a simple damp cloth is sufficient.

We have chosen to centre our production in Switzerland simply because proximity helps dialogue, favours short circuits and supports the local businesses. Proud of our products, we are members of Swiss Label.

We also work closely with Portugal. The choice of Amorim Cork Solutions in Porto was a natural one because of their mastery of cork and composite materials.

When you see the "Made on demand" sign in the purchase module, it means the object enters production the moment we receive your payment. This is a responsible approach that avoids overproduction. 

Therefore, delivery times for these pieces are longer than for standard items.

Depending on our manufacturer's schedule, these times may vary slightly (holidays, etc.), in which case we will keep you informed.

Puzz’le is committed to developing sustainable products while minimizing their environmental impact. To do this, we use recycled and recyclable materials, labeled wood, natural oils, and water-based varnishes and inks. We design our packaging to minimize volume and avoid plastics. We also prioritize local production to limit transportation. 

Learn more about our commitment here.

Our approach is that of a Swiss design studio prioritizing quality over quantity. We produce durable objects locally that have a soul, mainly using eco-friendly materials.

Unlike industrial systems, we promote repairability by offering replacement parts.

Choosing Puzz'le means investing in a timeless piece, eco-responsibly crafted and designed to evolve with you.

Our local production in Switzerland and Portugal guarantees an ethical workforce, short supply chains, and a longevity that mass production simply cannot match. Furthermore, our commitment to sustainability is reflected in our use of non-toxic materials and the ability to replace every single part individually.

Your order will be delivered by one or more delivery companies depending on the items ordered, your delivery address and the location of the stock of your items.

If the delivery times differ, it is because the items come from different stock locations. For items made on demand, they will be sent directly from the factory. If your order contains items with different delivery times, they will be sent in two packages.

Yes, we deliver to a selection of European countries. Make sure to select "Europe" at the bottom of the main menu or footer to access the European site and see prices in Euros.

Here is the list of countries to which we deliver:

Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Portugal, Spain, Sweden, Switzerland, United Kingdom

For logistical reasons, we currently only deliver to selected European countries. However, it is possible for some orders to be sent internationally.

To do so, you can contact us at the address info@puzzle-design.ch, we will do our best to meet your request.

They depend on the size, weight, number of items, and your address. The total is shown during checkout.

No. Delivery is made DDP (Delivery Duty Paid). VAT and all customs fees are included in the final sale price.

Yes, all prices include Value Added Tax, calculated based on your delivery address.

• Switzerland: Postcard, TWINT, Visa, Mastercard, AMEX.

• Europe: Visa, Mastercard, AMEX.

Before finally confirming your order, you can check your purchase one last time. By validating your order, you confirm that you agree with our General Terms & Conditions. A few minutes later, you will receive a confirmation email. As soon as we have received your payment, we will proceed to dispatch your order. 

We will let you know if anything should change or if your order will be delayed.

Once payment has been received, you will receive an email confirmation. We will only ship your order after your payment has been received.

Unfortunately, we do not offer partial payments in our online shop.

Our bank details are:

Euro Account

Puzz’le Design - Julien Garnier, rue de Saint-Jean 7, 1203 Geneva, Switzerland

IBAN CH45 0900 0000 1571 6746 6

BIC POFICHBEXXX

CHF Account

Puzz’le Design - Julien Garnier, rue de Saint-Jean 7, 1203 Geneva, Switzerland

IBAN CH89 0900 0000 1553 0514 7

BIC POFICHBEXXX

Your wishlist can be found in the site menu. Each product page has a heart in the shopping module which, when selected, will add the item to your wishlist.

By clicking on the desired item in your wishlist, you will be redirected to the product in question so that you can select the options required. Then you will just have to add it to your cart.

You can also remove items from your wishlist by unchecking the little heart at the top right of each image.

Yes, you can modify the items in your cart (top right) before final validation.

No modifications are possible once the order has been shipped.

Take a photo of the package and the object, then contact us immediately at info@puzzle-design.ch. We will organize a replacement as soon as possible.

See our Return Policy for more details.

In accordance with Swiss law, our products are guaranteed against manufacturing defects. Our furniture is built to last.

If a part shows a defect or becomes damaged for reasons other than accidental or intentional breakage, please contact us at info@puzzle-design.ch to arrange a replacement. Durability and customer satisfaction are our top priorities.

Go here. You can request access to our digital library, which includes HD images, texts, and logos for download.

Write to us at info@puzzle-design.ch or contact us using the form available here. We will be happy to discuss it with you!

If you have a discount code, you can enter it during the checkout process. The reduction will then be directly applied to each product that the discount is valid for.

VAT is added or not added to the new total.

Yes, we regularly work with professionals on furnishing projects. Contact us at info@puzzle-design.ch for a personalized quote.

Yes. Go here to get access to our digital library.

Via the form available here or at info@puzzle-design.ch